sayaraautoservices is committed to protecting our visitors’ and members’ privacy. The following Privacy Policy outlines the information sayaraautoservices (the “Company”, “we”, or “us”) may collect and how we may use that information to better serve visitors and members while using our website www.mysyara.com and mobile application.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our website and mobile application (collectively, the service), you agree to the terms of this Privacy Policy. This Privacy Policy may change from time to time. Please review the following carefully so that you understand our privacy practices.
If you have questions about this Privacy Policy, please contact us at info@sayaraautoservices
Upon registration with the Service (either as a consumer or partner), a user profile is developed to further customize the user’s experience.
The current required data fields are:
In addition, tracking information is collected as you navigate through our website (the “Website”) or use the Service, including, but not limited to geographic areas. If you are ordering a auto care via the Service, the driver’s mobile phone will record your GPS coordinates. Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information in order to calculate your fare and do not use it for any other purpose.
We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features. You may also choose to upload photos while using the site or application, if you wish to do so this may be viewable by the car auto care service providers so that they are able to verify your vehicle. You may remove or update photos at anytime by logging into your account. If you use our services through your mobile device, we will track your geo-location information so that you are able to view the car auto care service providers in your area that are close to your location, set your auto care location, and our servicers are able to find the location in which you wish to have the vehicle auto care. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to use your location by turning this off at the device level.
To help us serve your needs better, we use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
Users of the Website should be aware that non-personal information and data may be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies are files a website can use to recognize repeat users, and allow a website to track web usage behavior. Cookies take up minimal room on your computer and cannot damage your computer’s files. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Service which require the use of cookies in order to customize the delivery of information to you.
The use of third party cookies is not covered by our privacy policy. We do not have access or control over these cookies.
All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your auto care history, store your credit card information with our PCI certified payment partner, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes. We use the credit card information you provide us to bill you for services.
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
Contractual Relationship
These Terms and the rest of the Agreement govern the access or use by you, of the Platform and the Services. Your access to and use of the Platform and any Service constitutes your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform or the Services. By accessing and using the Platform and any Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, as amended from time to time. If you do not agree with these Terms, now or at any time, you must stop using or accessing the Platform and/or any Services immediately. If you are using the Platform on behalf of a third party including a business entity, you warrant that you are authorized and have the authority to bind that third party to these Terms.
The following terms are used throughout the Agreement and have the following specific meanings (unless a different definition is given in any specific document).
Account means a user account on the Platform in your name or an order placed with sayaraautoservices under your name.
Agreement means our agreement with you, comprising all the terms, conditions, and notices contained or referenced in these Terms and all other rules, policies (including the Privacy Policy), guidelines, and procedures that we may publish from time to time on the Platform (in each case as amended from time to time).
App means the mobile application that is provided by sayaraautoservices, and which connects Clients with drivers and provides car services.
Charges mean charges to you in connection with the Services you receive from Third-Party companies arranged via the Platform.
Client means a person who contacts, engages, and/or aims to contact or engage a service through use of the sayaraautoservices Services.
X`Content means any content submitted, generated, featured, displayed through the Platform (including any text, correspondence, photographs, graphics, software, applications, video recordings, audio recordings, sounds, designs, features, and other materials that are available on the Platform). Content includes, without limitation, User Content that may be submitted by a User.
Dispute has the meaning given to it in clause 2.2
Driver Services means driver services provided by companies like sayaraautoservices, as outlined on the Platform.
Incident means any act, omission, or event in connection with the Driver Services or the Services, including any late arrival or alleged misconduct by a Driver or accident involving Your Car.
Losses mean any claims, demands, assessments, charges, losses, liabilities, costs and expenses (including attorneys’ fees, penalties, interest or loss of profits)).
Platform means any online tool provided, processed and/or maintained by us (including our App, whatsapp, website, all subpages and subdomains, all Content, Services, and products available at or through the Platform located at www.sayaraautoservices.com or any other related domain offering access to, or facilitating the provision of, the Services).
Privacy Policy means our privacy practices in relation to the use of User Content, the Platform and the Services which is available at www.sayaraautoservices.com
Services mean our online and/or offline services for the provision and use of the technology that we have developed for collaboration, communication, and payment between Third-Party Driver Companies and you, including without limitation, access to our App, communication tools, and payment services which enable you to arrange, schedule and pay for Services with Third–Party Driver Companies.
Terms mean these terms and conditions.
Third-Party Content means any content that belongs to or originates from parties other than the User or www.sayaraautoservices.com;
Third–Party Companies means independent companies which provide the Services arranged through the Platform.
User Content means any content, written or otherwise, created, submitted, generated, featured and/or displayed through the Platform (including any text, correspondence, audio and/or visual content, feedback related to the Services, initiation of support requests and submission of entries for competitions and promotions and photographs) by you or other Users while using the Platform.
Users mean the person, company, or organization that has visited or is using the Platform and/or any Service.
Vehicle Information means the information provided by a User when registering any vehicle in connection with their Account/ making an order, including the make, model, license plate and insurance status.
We, our, us, www.sayaraautoservices.com means sayaraautoservices LLC .
You, your means a User.
Your Car has the meaning given to it in clause 2.1.
2.1. You are only allowed to make use of our Services in relation to a vehicle where (i) you are the owner the vehicle or (ii) the owner of that vehicle has consented that you use the Services in relation to it (such vehicle being referred to as “Your Car”).
2.2. YOU UNDERTAKE:
2.2.1. TO ONLY USE THE SERVICES IF YOUR CAR IS INSURED WITH VALID MOTOR VEHICLE INSURANCE THAT ALLOWS ANYONE WITH A VALID UAE DRIVER’S LICENSE TO DRIVE THE VEHICLE; AND
2.2.2. NOT TO DO ANYTHING TO ENDANGER OR INVALIDATE THE INSURANCE COVER IN RESPECT OF YOUR CAR.
2.3. YOU ACKNOWLEDGE THAT:
2.3.1. ZOFEUR, EACH DRIVER AND EACH THIRD-PARTY DRIVER COMPANY CAN AND WILL RELY UPON YOUR UNDERTAKINGS AND ACKNOWLEDGEMENTS IN RELATION TO YOUR CAR AND ITS INSURANCE WITHOUT FURTHER ENQUIRY.
2.3.2. YOU ARE RESPONSIBLE FOR CLAIMING REIMBURSEMENT OF ANY AMOUNTS TO WHICH YOU ARE ENTITLED UNDER THE TERMS OF ANY INSURANCE POLICIES YOU HAVE CONCLUDED;
2.3.3. YOU WILL USE YOUR FULL COMPREHENSIVE MOTOR VEHICLE INSURANCE TO CLAIM FOR ANY LOSSES;
2.3.4. IF YOU DO NOT PROCURE AND MAINTAIN FULL COMPREHENSIVE INSURANCE, YOU ARE SOLELY RESPONSIBLE FOR ANY LOSSES IN CONNECTION WITH YOUR CAR AND ITS USE IN CONNECTION WITH THE DRIVER SERVICES.
2.4. YOU HEREBY INDEMNIFY sayaraautoservices IN RESPECT OF ANY LOSSES WHICH IT MAY SUFFER OR INCUR WHICH ARE DIRECTLY OR INDIRECTLY RELATED TO YOUR FAILURE TO OBTAIN AND MAINTAIN INSURANCE IN RESPECT OF YOUR CAR IN ACCORDANCE WITH THESE TERMS AND APPLICABLE LAW.
2.5. You may only use our Services in relation to Your Car:
2.5.1. if Your Car is in compliance with the laws and the regulations.
2.5.2. if Your Car has been regularly maintained and serviced according to the manufacturer’s recommendations and has all the required safety equipment.
2.5.3. all Your Car’s equipment is in good working order, including tires, brakes, headlights, other lights, steering, and seat belts.
2.6. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to any Third-Party Company, Driver or any other party. You will be solely responsible for the full functionality of your vehicle. If Your Car fails to function (electrical, mechanical or other) in any way while the Services are being availed of by you, you will be responsible for all storage fees, roadside assistance, alternate transportation and repair of any kind and neither sayaraautoservices nor the Driver or Third-Party Company shall be responsible in any manner whatsoever.
2.7. We do not procure insurance for, nor are we responsible for, damage or loss of any personal belongings or intellectual property whilst providing the Services. These include tapes, records, discs, or other similar audio visual or data electronic devices, any speed measuring equipment within the vehicle or any other accessories of any kind. It is your responsibility to ensure that you remove any personal belongings from the car before and after each Driver Service arranged through sayaraautoservices.
3.1. By accessing or using the Platform and/or Driver Services, you represent and warrant that: (i) all Vehicle Information was correct and accurate when provided to sayaraautoservices and that you will ensure that all Vehicle Information is updated throughout the term of the Agreement, (ii) you have the authority to validly enter into and/or be bound by the Agreement; (iii) your use of the Services will be solely for lawful purposes that are permitted by the Agreement; (iv) your use of the Services will comply with all UAE local and federal laws, rules, and regulations, and with all of sayaraautoservices policies; as amended from time to time and (v) each Vehicle is owned by an individual person (rather than a corporate entity) and the owner has authorized you to use the Vehicle for the purposes of receiving pick up and drop Services OR where the Vehicle is owned by a corporate entity, the use of the Vehicle for the purpose of receiving pick and drop Services is not in breach of any agreement between the User, the owner and/or the relevant corporate entity.
4.1. sayaraautoservices shall not be liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Services, even if sayaraautoservices has been advised of the possibility of such damages. sayaraautoservices shall not be liable for any damage, liability, theft, or loss arising out of: (i) your use of or reliance on the Services or your inability to access or use the Services; or (ii) any transaction or relationship between you and any Third-Party Company, even if sayaraautoservices has been advised of the possibility of such damages. sayaraautoservices shall not be liable for delay or failure in performance of the Services, any Driver Service, or any part thereof.
4.2. The Services may be used by you to request a service from a Third-Party Company which may include a pick and drop service from sayaraautoservices , but you agree that sayaraautoservices has no responsibility or liability to you related to any pick and drop Services other than as expressly set forth in these terms.
4.3. YOU ARE RESPONSIBLE FOR CLAIMING REIMBURSEMENT OF THE COST OF ANY DAMAGES UNDER THE TERMS OF ANY INSURANCE POLICIES YOU HAVE CONCLUDED. YOU AGREE NOT TO HOLD sayaraautoservices LIABLE FOR ANY DAMAGE, LOSS, AND/OR INJURY TO YOUR VEHICLE, PERSONS, OR PROPERTY.
4.4. You agree not to hold any Third-Party Companies, sayaraautoservices, nor any Driver provided by third part companies or sayaraautoservices, liable for any damage, loss, and injury to Your Car, persons, or property where the relevant authorities decided that the Driver was not at fault.
4.5. YOU AGREE NOT TO HOLD ANY THIRD–PARTY COMPANY NOR sayaraautoservices NOR ANY DRIVERS PROVIDED BY ANY OF THEM, LIABLE FOR ANY DAMAGE, LOSS, AND/OR INJURY TO YOUR CAR, PERSONS, OR PROPERTY EXCEEDING THE LOWER OF (I) AMOUNT OF THE EXCESS PROVIDED FOR BY YOUR MOTOR VEHICLE INSURANCE AND (II) AED 1000 PER INCIDENT. You agree to safeguard valuable items in Your Car and not to hold Third-Party Driver Companies liable for theft by any Driver provided by them.
4.6. If an Incident occurs, the User should immediately notify sayaraautoservices at [email protected], providing as much detail as possible
4.7. The limitations and disclaimer in this clause 15 do not purport to limit liability or alter your rights as a consumer to the extent any such limitations or alterations cannot be excluded under applicable law.
5.1. You agree to indemnify and hold sayaraautoservices and its officers, directors, employees and agents harmless from and against any and all Losses arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services or your violation of the Agreement; (ii) any injury, accident, physical or property damage, loss of profit, property or business reputation, or otherwise that may be caused by you as a result of use of any Service or services or goods obtained through your use of the Services; (iii) errors, mistakes, or inaccuracies of your User Content, and/or information available on or through the Platform, or (iv) your unauthorized access to or use of our servers and/or any and all personal information stored therein, and/or any interruption or cessation of transmission to or from our servers, and/or any bugs, viruses, trojan horses, or the like, which may be transmitted by you to or through the Platform, and/or (v) failure or delay in the execution of any transactions through the Platform and/or the Services or, (vi) dispute, conflict or disagreement between Users or a User and a Driver or Third–Party Company or sayaraautoservices in connection with the use of the Services; (vii) failure to ensure that any Driver or Third Party Company is lawfully licensed, registered and/or conducting business (as applicable) in the UAE and maintains the required government approvals to perform the Services.
5.2. You release sayaraautoservices from any and all damages (actual and consequential) and Losses of every kind and nature, arising in connection with any dispute between you and a Driver and/or a Driver or Third-Party Company or sayaraautoservices.
5.3. The Client agrees that sayaraautoservices and each Driver and/or Third-Party Company jointly and severally have the power to file and pursue lawsuits against the Client in respect of any claims, demands, actions, Losses, damages, fines, charges, liabilities, costs, and expenses which have been suffered or incurred by sayaraautoservices and/or a Driver or Third-Party Driver Company, directly or indirectly, and that have been caused by the Client as a result of the Client’s use of any Service and/or Driver Service.
5.4. The Client further agrees that, in the event a Driver or Third–Party Company obtains a court judgment in its favour in respect of a lawsuit filed against sayaraautoservices in relation to any Losses which have been caused by the Client, we shall be entitled to file a lawsuit against the Client and recover any amount that we had to pay to the relevant Driver or Third-Party Company as a result of the original lawsuit filed against us by the relevant Driver or Third-Party Driver Company.
5.5. You agree that in no event will sayaraautoservices be liable, responsible or otherwise, to you or to third parties for any damages or Losses that may arise from (i) the failure, interruption or disruption of any service to maintain your access to the Platform or the Services, regardless of whether the service is provided by Msayaraautoservices or a third party or (ii) the quality, accuracy, timeliness, speed, reliability, performance of any Driver Service and/or the Platform, completeness or delays, breach, omissions, or interruptions in the delivery of any Driver Service (including without limitation any breach by a Driver or Third-Party Company of any obligation) or (iii) errors, mistakes, or inaccuracies of any Content and/or information available on or through the Platform, or (iv) any unauthorized access to or use of our servers and/or any and all personal information stored therein, and/or any interruption or cessation of transmission to or from our servers, and/or any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the Platform by any third party, and/or (v) any failure or delay in the execution of any transactions through the Platform and/or the Services or, (vi) any dispute, conflict or disagreement between Users or Users and a Driver or Third-Party Company in connection with any Services, Driver Services or cancellation of any Confirmed Booking; and (vii) any refund, loss of profits, loss of business reputation (whether incurred directly or indirectly), any injury or accident or physical or property damage or health issues or otherwise that may occur to a Client as a result of use of any Driver Service.
6.1. This Agreement and any access to or use of the Platform or the Services are governed by the laws of the United Arab Emirates as applied by the Courts of Dubai.
6.2. Sayaraautoservices and any User will each endeavour to amicably settle any dispute which may arise in connection with the Agreement or any Service (a “Dispute”). In the event that amicable settlement is not possible in connection with a Dispute, the Courts of Dubai shall have exclusive jurisdiction to settle the same.
Contact us
7.1. If you have any questions, comments and requests related to the Agreement or any part of the Services, please contact us at [email protected]
You acknowledge that you have read, understood, and accepted to be bound by these Terms.
