Guide · Time
25-45 minute arrival for the work itself. Add our arrival — around 25 minutes across central Dubai — and that is the whole appointment, because the van comes to the car.
The honest answer to how long roadside assistance takes has two halves: the work, which is predictable, and everything around it, which is where the day actually goes. Here is both.
25-45 minute arrival on a car with nothing unusual about it. That figure assumes the diagnosis is already done and the right parts are on the van or the shelf — which is why we confirm the car and the fault on the call rather than discovering both on arrival.
A seized fastener, a part that has to be ordered, or a second fault found while the first is being fixed. We tell you as soon as we know rather than at the end, and if the extra work changes the price you agree to the new number before we carry on.
Get the car as far off the carriageway as it will roll, hazards on, everyone out and behind the barrier — not sitting in the car on the hard shoulder, which is where people get hit. Warning triangle well back if you have one. Then call. In summer, being out of the car and in shade matters within minutes, not hours.
We run 24/7, every day, and there is no night or holiday surcharge. For a mobile job that means a 2am call is the same price and roughly the same wait as a Tuesday afternoon one.
25-45 minute arrival for the work. Our vans reach central Dubai in around 25 minutes, longer for the outer communities, and you get the real figure for your area when you call.
Yes, including Fridays and public holidays. Nights are quieter, so response times are usually faster.
Call rather than message, and know your location — a landmark, an exit number or a dropped WhatsApp pin. Location is nearly always what determines the arrival time.
We tell you the call-out charge before dispatching, and if we recover the car instead, the call-out is credited against the recovery.
Call, or send your location on WhatsApp. We will tell you the price before we set off.
