Which Mercedes-Benz do you have?
The vehicle database lists 88 Mercedes-Benz models, and parts, labour time and price all move between them. Pick yours from the list below for the detail that applies to your car rather than to the range.
Mercedes-Benz · 24/7 Roadside Assistance
Battery, fuel, lockout, tyre and jump start help at any hour. Priced per Mercedes-Benz model, not per brand.
What follows is what 24/7 roadside assistance on a Mercedes-Benz specifically involves, what it costs, and what we check while the car is with us.
The vehicle database lists 88 Mercedes-Benz models, and parts, labour time and price all move between them. Pick yours from the list below for the detail that applies to your car rather than to the range.
Every visit includes a battery health test — not a voltage reading, a load test — because a Mercedes-Benz in Dubai is on a two-to-three year battery cycle and the cheapest time to find a failing one is while somebody is already looking at the car. On the start-stop models in this range that also means checking whether the battery has been registered, because an unregistered replacement is being charged to the wrong profile.
Get the car as far off the carriageway as it will roll, hazards on, everyone out and behind the barrier — not sitting in the car on the hard shoulder, which is where people get hit. Warning triangle well back if you have one. Then call. In summer, being out of the car and in shade matters within minutes, not hours.
Battery failure, cooling system failure and tyre blowouts all spike in July and August for the same underlying reason: heat. Batteries lose electrolyte and fail on the first cool morning after a hot summer; cooling systems fail when the margin is smallest; underinflated tyres overheat on 60-degree tarmac. Every one is preventable with a check before summer starts.
Pick your model for the price and the labour time that apply to your car.
Yes, including Fridays and public holidays. Nights are quieter, so response times are usually faster.
Call rather than message, and know your location — a landmark, an exit number or a dropped WhatsApp pin. Location is nearly always what determines the arrival time.
We tell you the call-out charge before dispatching, and if we recover the car instead, the call-out is credited against the recovery.
Call, or send your location on WhatsApp. We will tell you the price before we set off.